Refunds & Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for a major failure.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can contact us at firstname.lastname@example.org to start a return. Please note that returns will need to be sent to our branch in where item was purchased.
Due to the nature of the products we sell, some items returns is not possible. You may need to return the product in question to your local battery store. Most our products have nationwide warranties. In those cases please contact us to see if a return shipping is possible. Shipping returns costs are to be paid by the customer.
For local deliveries – In some instances if you are unable to get to the store, we may come to you, however there may be a call out fee that will apply. Please contact us for more details.
Warranties – Warranties are to be returned in store by the customer. In some instances if you are unable to get to the store, we may come to you, however there may be a call out fee that will apply.