Warranty Terms & Conditions

BATTERY BRANDS WAREHOUSE WARRANTY POLICY
Battery Brands Warehouse warrants its batteries against defects due to faulty manufacturing during the specified warranty periods provided by the respective manufacturers. The benefits under this warranty are in relation to legal rights as stated in the Australian Consumer Law.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY COVERAGE
This warranty covers:

The repair or replacement of the battery.

Batteries that become unusable or unserviceable due to manufacturing defects during the warranty period stated on the product or valid contract, commencing from the original date of purchase.

Batteries that are sized correctly, used in the application for which they were intended, and properly charged with an approved charging profile.

WARRANTY CONDITIONS
Proof of Purchase: Without exception, a valid receipt or tax invoice is required to claim under this warranty.

Evaluation: The battery must be presented to a Battery Brands Warehouse location for technical evaluation and assessment. Warranty will be refused if the unit cannot be inspected.

Non-Transferable: This warranty is offered only to the original end-user and is not transferable.

Replacement Period: The warranty period for a replacement battery begins on the original purchase date of the defective battery; it does not "reset" with the replacement.

Application Info: Claims may be refused if the claimant fails to provide information regarding the vehicle or equipment registration and application usage.

WARRANTY EXCLUSIONS
The warranty will be voided and not honoured if the battery:

Is simply flat or discharged: A flat battery is not a manufacturing defect.

Transfer of Ownership: Has been transferred to another vehicle or the vehicle has been sold to a new owner.

Wear and Tear: Exhibits defects resulting from normal wear and tear or reached the end of its natural design life.

Physical Damage: Shows evidence of after-sale damage, abuse, neglect, or improper mounting/installation.

Electrical Misuse: Has been subjected to overcharging, undercharging, freezing, fire, explosion, or sulfation due to being left in a discharged state.

Maintenance: For accessible types, has not been maintained with correct distilled water levels or has been topped up with incorrect liquids/additives.

Incorrect Application: * Automotive/Marine Starting batteries used in Stop-Start or Deep Cycle applications.

Stop-Start batteries used in Deep Cycle applications.

Deep Cycle batteries used for Engine Starting.

Faulty Equipment: Used in a vehicle with a faulty charging system or loose/corroded terminal connections.

Tampering: Has tampered markings, broken seals, removed vent plugs, or has been modified by a third party.

WARRANTY CLAIM PROCEDURE
The battery, together with the original sales invoice, must be returned to your nearest Battery Brands Warehouse or authorized service point for validation.

If the battery is found upon examination to be defective due to faulty manufacturing and is within the specified warranty period, it will be replaced with an equivalent battery free of charge.

Any costs associated with the return of the battery for assessment (e.g., freight/transport) are the responsibility of the customer.